International Students at Katikati College have full access to all of the student support services that operate within the College plus the following services through our International Student Co-ordinator.
Our International Student Manager maintains close contact with each student, monitoring progress and ensuring that students are well supported.
The school Health Nurse, a doctor twice a week and SHAC facilities are all available on site for all International students to use.
Through our Learning Centre, students receive language assistance and are quickly integrated into full school life.
Katikati College agrees to place the student in suitable homestay care. Checks are made to ensure that both student and host family are compatible.
Regular contact with homestay families to ensure that students are happy and well looked after.
Counsellors are available to help with any student problem.
We encourage you to purchase the more traditional forms of the black, leather shoes, as in our experience they are a more sturdy shoe which will last longer." Sports shoes are not permitted.
Students are NOT permitted to use cell phones during class time. Staff will confiscate a cell phone if a student is caught using it in class.
Students are NOT allowed to have facial piercings. They must be removed whilst at school.
Katikati College has agreed to observe and be bound by the "Code of Practice for the Pastoral Care of International Students" published by the Ministry of Education.
Copies of the Code are available on request from Katikati College or from the NZQA Web site at | www.nzqa.govt.nz
A summary of the "Code of Practice for the Pastoral Care of International Students" can be read | HERE.
Katikati College International Student Grievance Procedure
Katikati College will ensure at all times that International students are well informed, safe and properly cared for. Students and or their agents/parents will receive a copy of the grievance procedure
Rights and Responsibilities of the International Student
The Grievance Policy allows international students to have the opportunity to present any grievance related to the Code and for it to be dealt with in a just manner. It is the responsibility of the International Student to inform Katikati College in writing of any alleged breach of the Code.
Rights and Responsibilities of the School:
Katikati College will act fairly and assess all written grievances that breach the Code. If an agreement cannot be reached between Katikati College and the complainant, the internal procedure (see below) will apply.
Situations which will be dealt with under the Policy
The Grievance Policy applies to Katikati College and includes:
But specifically excludes:
The grievance process will be reviewed annually by revisiting individual cases to ensure that the process followed by Katikati College is fair.
NZQA dispute resolution scheme
If you believe the school has breached the Code of Practice and you have not been able to settle the matter following the school’s internal procedures, you may bring the matter to the Dispute resolution scheme via NZQA.
How to make a complaint:
You can download the complaint form from | www.nzqa.govt.nz
And send to:
The Complaints officer
New Zealand Qualification Authority
P O Box 1160
Or email with any supporting evidence | firstname.lastname@example.org
Reviewed 25.11.16 – No cases to revisit.
International Student Fee Refunds
In order to comply with the Code of Practice for International Students, Katikati College is required to have procedures for the refund of fees paid by international students.
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